Shipping, Returns and Policies

Modern Kids, Tween, Teen and Baby Clothes

FREE SHIPPING 

We offer free standard shipping on all domestic U.S. orders and ship via UPS and USPS directly from our offices outside of Boston, Massachusetts, USA. Orders are usually shipped within 1-3 business days and transit takes 1-7 business days. Pre-order items will be shipped upon their arrival at our offices. Estimated pre-order ship dates are displayed on each product page and while we aim to ship by the estimated date, there may be unforeseen production delays by the manufacturer. If there are multiple pre-order items in an order, we may in certain cases, ship the order once all items have arrived at our offices.

We also offer Expedited Shipping, $45 for 2 business days and $55 for next day delivery if orders are received before 4:00pm EST on weekdays, excluding holidays. Saturday delivery is also available.

International Shipping is free for all orders over $200. For orders under $200, international shipping is $15 and takes 3-10 business days. We can also ship via UPS Expedited (2-4 business days) and UPS Worldwide Express (1-3 business days). Any additional destination country specific customs, duties and taxes are not included.

Orders placed on Friday after 4:00pm EST will ship on the following business day.

Same Day Order Pick-Up - Feel free to place an order online and stop by our offices at 9 Galen Street, #117, Watertown, MA 02472, any time Monday through Friday from 10:00am-5:00pm, excluding holidays, to pick up your order.  If you require a pick up time outside of normal business hours, please contact us to make arrangements. All orders, except for pre-order items, are available the same day an order is placed.

Please note we are not responsible for lost or stolen packages in transit or after a package has been delivered.

FREE RETURNS 

Mini Ruby offers free returns. If you are not completely satisfied with your purchase, we will gladly accept returns of packages returned within 15 days and issue a refund, store credit or exchange. Please ensure the product is not used, is in new condition, undamaged, unstained, has the original tags and packaging and has been postmarked within 15 days. Items returned that do not comply with these policies are automatically forfeited without notice. Please use the return label tucked inside your packing slip. The package may either be dropped off in a U.S. Postal Service mail box or it can be left on the prepaid counter at any post office. All return refunds are processed after a review and inspection process.

Please note the following returns guidelines:

    • Shoes must be returned with the original box, unworn and undamaged. Please do not use the shoe box as the shipping box.
    • Undergarments are not returnable.

Seasonal promotions and discounts only apply net of returns and adjustments are made for returns. No price adjustments for purchases prior to sales. Exclusions of certain collections may apply to seasonal sales, offers and promotions.

Please note, we aim to provide unparalleled customer service for all of our customers, but we reserve the right to reject orders, returns and charge restocking fees to those who would engage in excessive returns behavior, fraudulent and unethical activity. Believe it or not, there are parents who do this.

International Returns
For international returns, please return items at your expense within 30 days for a full refund. Please return items to:

miniruby.com
9 Galen Street, #117
Riverbend Building
Watertown, MA 02472  USA

EXCHANGES

To expedite an exchange for a different size or color, please place a new order online to ensure product availability. Then simply return your original item using the free return shipping label. Return shipping for exchanges is free. A return refund will be processed upon arrival at our offices.

SUBSCRIPTION AND ON-DEMAND SHOPPING SERVICE

Make shopping for the kids easier with our subscription and on-demand shopping service. We offer a monthly, quarterly or semi-annual subscription box service and will automatically send a selection of curated items and outfits based on the frequency, number, clothing types, brands, etc. that you designate. Stylists are also available via video phone to preview any selection with members before shipping, if requested. Members can also text, email or call, at any time, our dedicated on-demand shopping staff with requests for clothing items, i.e., a cool boys sweater for a 5 year old or a classic baby coat for a baby gift. We will make a selection and ship out all items within one business day. All items purchased through our program are returnable per our return policy and a free return label is enclosed in all packages for your convenience. To sign up and start your service, please CLICK HERE.

EDUCATOR AND MILITARY DISCOUNTS

Education and service are priorities for us and a part of our corporate culture, so we offer site-wide discounts at all times for school teachers, educators, education administration and military personnel with proper ID. Please call us at 617-744-8548 or email us at service@miniruby.com for discount codes.

BABY CLOTHES AND KIDS CLOTHES SIZE CHART

Kids Size Chart, Baby Clothes Height and Weight and Kids Clothes Size Chart


SPECIAL ORDERS & ASSISTANCE

If you are interested in a particular product and we are out of stock / sold out or if you need additional quantities or sizes, please contact us. We can also special order a style offered by one of our brands that you have seen elsewhere, but not featured on our site. We are also happy to take measurements, additional pictures or video. If you require special shipping accommodations due to travel or extenuating circumstances or if you just need some extra parenting support, we can try to help. We are parents too.

If you have any questions, concerns or special requests, please contact us by downloading the Markus app here or at service@miniruby.com.