In order to claim your credit, please send back gently worn items with the prepaid free return shipping label provided to:
Mini Ruby Contemporary Childrenswear
2 Kingsbury Avenue
Watertown, MA 02472
Please fill out the form below and click submit. Please include a note with either your original order number, if you have it, or the name and email address used when you placed your original order for the item(s) you are returning.
Once we receive your details, we will send an email back to you confirming receipt, and once approved, we will email you a Gift Card code for your trade-in amount that you may use towards future purchases.
- Trade-in items must be in good condition without stains or damage such that they can be reused by another child.
- We cannot accept undergarments, socks, tights, swimsuits and accessories.
- Items that do not meet acceptable standards will be forfeited and cannot be returned.
- Please see FAQ and full terms and conditions below.
Frequently Asked Questions (FAQ):
Q: How do I send items to Revive?
A: Please send back your gently worn items with the free return shipping label that was included in your order along with a note including your order number or the name and email address used for your order.
Q: Do I have to pay for shipping for Revive items?
A: No, you can use the prepaid free return label that came with your original order. If you no longer have a return label, please contact us at email@example.com and we can send you another one.
Q: Will Mini Ruby accept items purchased from other retailers for its Revive program?
A: Yes, we will accept other kids clothing items not purchased through Mini Ruby as long as they are in good condition and another child can wear them. They must comply with the above conditions for returned clothing. We donate all clothing to special charities in our area and we require that the quality of clothing that we donate would be something our own children would wear. Each item not purchased through Mini Ruby will have a trade-in value of $2.00 per item.
Q: Is there a time limit on what items we may return?
A: No, as long as the items are in good, reusable condition, we will accept the items. Please see terms and conditions for examples of reusable condition.
Q: Can I return items that I purchase through the program?
A: Yes, returns are standard per our return policy whether it is a traditional purchase or with a gift code. Refunds are refunded back in the same form of payment used for purchase.
Q: Can I use the Revive Gift Card for sale items and promotions?
A: Yes, you can use the Revive Gift Card towards any purchase.
Q: Can I return used shoes?
A: Yes, as long as the shoes are in good condition and can be reused. Please see terms and conditions for examples of reusable condition.
Q: What do you do with the returned items?
A: We donate the items to a variety of charities, clothing drives and shelters in our area. If you would like to suggest or designate a particular charity for your returned items, please let us know.
Q: An item that I sent back was denied for credit, can you send my item back to me?
A: Unfortunately, given the volume and process for inspecting the clothes, we will not be able to return items. Please ensure that items returned to us are in good, reusable condition.
Terms and Conditions:By participating in the Mini Ruby Revive program (the "Program"), you agree to these terms and conditions (collectively, "Program Terms"). Please note that your participation in the Program is also governed by the agreements listed and linked below, as well as all other applicable terms, conditions, limitations, and requirements on the miniruby.com website, including those stated in Frequently Asked Questions and the Shipping, Returns and Policies pages, all of which are incorporated into these Program Terms. Please read these Program Terms carefully.
- All items returned to the Program must be in good, reusable condition, free from stains and defects, so that another child may wear the item. Any item not meeting these requirements will be forfeited.
- The amount of the credit will be in the form of a Gift Card code that will be emailed to the customer and may be used at any time at miniruby.com.
- The amount of the credit for any item will be 20% (“Revive Credit Percentage”) of the amount that you initially paid for the item(s) based on the order number, name, address and email address for the item(s) including any promotions or discounts.
Any item that is not deemed by Mini Ruby to be in good condition, free from stains or defects, and generally reusable will not be accepted. You will not receive any payment for Rejected Items and such items will be forfeited.
We may in our discretion change these Program Terms, or any aspect of the Program including but not limited to the Revive Credit Percentage, excluded items, term of store credit, at any time without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued participation in the Program after the effective date of any revisions constitutes your acceptance of the terms.
We may terminate your participation in the Program at any time at our sole discretion; including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen. We may also suspend or terminate the Program at any time without notice to you. Our failure to insist upon or enforce your strict compliance with these Program Terms will not constitute a waiver of any of our rights.
Any dispute or claim arising from or relating to the Program Terms or the Program is subject to the binding arbitration, governing law, class-action waiver, disclaimer of warranties, limitation of liability, and all other terms in the Miniruby.com Conditions of Use. You agree to be bound by those terms by participating in the Program.
Disclaimer of Warranties and Limitation of Liability
WITHOUT LIMITING THE DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY TERMS IN THE MINIRUBY.COM CONDITIONS OF USE, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TRADE-IN VALUE OF YOUR SUBMISSIONS. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF ANY TRADE-IN SUBMISSION.